Who we are

This Privacy policy applies to Queen Of The Fight LTD, a company registered in England and Wales, company number 15989453. This Policy sets out the basis on which personal information about you may be collected and used when you use our website (www.queenofthefight.com) whether browsing or making a purchase, Instagram, TikTok or create an account with us.

Why do we collect personal information

On the basis that it is necessary for the performance of a contract with you we use your information for the following purposes:  

• To allow us to handle your orders, deliver products and process your payments and refunds

• To let you know about your orders 

• To email you order updates

• To provide you with offers, discounts and early access to sales.

• To respond to your queries or requests.

• To improve our websites as well as the products and services we offer you

If you do not provide the information we need for these purposes then we will not be able to process your order or respond to your query

What information do we collect

This section describes what types of personal information we may collect.

• Name

• Date of birth

• Address

• Email address

• Phone/ mobile number

• Password

• Payment information

• Technical information about how you access and use our websites, including your IP address, browser type and operating system.

• Any other information you may make available to us.

What we use your information for

To update our records and generally maintain your account with us.

• To keep a record of when and why you contact us

• Keep your contact details up to date

• So we can improve our products, websites and services

• To prevent or detect fraud or abuses of our site  

• To enable third parties, including social media companies, e-mail and internet service providers, to carry out technical, logistical or other functions on our behalf and/or to assess and improve the effectiveness of our marketing programs.

• Understand your behaviour and preferences so we can send or show you information, offers, and online advertisements for products or promotions that will interest you the most.

• So we can personalise your shopping experience on our website

On the basis that we have your consent to do so we collect and use your information for the following purposes:

• To send you e-mails to notify you of products or special offers

• To send you the Queen of the Fight newsletter

Where we rely on your consent you have the right to withdraw your consent at any time by clicking on the unsubscribe link at the bottom of one of the emails we have sent, or by emailing admin@queenofthefight.com

On the basis that it is necessary to comply with a legal obligation on us we collect and use your information:

• To keep proper books and records of our transactions

• For the prevention of fraud and/or money laundering

How we collect your data

We use different methods to collect data from and about you including through;

• Direct interactions. You may provide your identity, contact and financial data by filling in forms or by corresponding with us by social media, email or otherwise. This includes personal data you provide when you;

• Place an order for our products;

• Create an account on our website;

• Subscribe to our newsletter;

• Automated interactions. As you interact with our website, we may automatically collect data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies. Please see below for further details on cookies.

• Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:

• Technical data (including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website) from the following parties:

• Analytics providers such as Google based outside the EU.

• Advertising networks such as AdSense based inside and outside the EU.

• Contact, financial and transaction data from providers of technical, payment and delivery services based inside or outside the EU.

How long do we keep your information for?

We will keep your information only for as long as is necessary to fulfill the purpose for which it was collected. We may keep your information longer only if required to do so to meet legal or regulatory requirements. Your personal data will be stored no longer than 18 months after you closing your account with us, unless required to do so to meet a legal or regulatory requirement as mentioned above.

Your Data Privacy Rights

You have the right to withdraw consent and the right to object to use of your personal data for direct marketing purposes. Other rights you have are set out below:

If you wish to exercise any of these rights you should e-mail admin@queenofthefight.com providing all necessary information, including that so that we may identify you.

Right of access: 

You have the right to ask us to confirm if we are processing your personal data and how:

• what data we are processing and why

• where we gathered the data

• how long we keep your data for

• who we pass your data too

• whether we use automated decision making

You are also entitled to a copy of the data about you that we are processing.

Right to rectification:

If information we have about you is inaccurate, out of date or incomplete you have the right to have it rectified.

Right of erasure:

You have the right to have your personal information deleted if:

• It is no longer necessary for us to have it

• If we were processing it on the basis of your consent which you have now withdrawn

• If you have objected to us processing it on the basis of our legitimate interests. (Please note this may affect our ability to process your orders)

Right to restrict and/or object to processing:

You can object to us processing your information based on our legitimate interest unless we are able to demonstrate compelling legitimate grounds for doing so.

Right to lodge a complaint:

If you are unhappy about the way we have handled your data and we have been unable to resolve your complaint you have the right to lodge a complaint with the data protection supervisory authority in your country of residence.

In the UK this is the Information Commissioner’s Office (ICO) – www.ico.org.uk

How do we protect your information?

Our site uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software.

Do we disclose your information?

We may disclose your personal information to our service providers who operate elements of our service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers or email distribution, and business partners who provide delivery fulfilment, data analysis or other services. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of relevant data protection laws.

Your personal information may be processed by us, or by our service providers, outside the European Economic Area in countries where there may not be the same standards of protection for personal information. If your personal information is processed outside the European Economic Area we will ensure that it is adequately protected as required by data protection law.

We may also disclose your personal information to our subsidiaries and affiliated companies for data processing, service and administration purposes. These affiliated companies may include, for example, social media companies with who we may share information so that we can assess the effectiveness of our marketing campaigns and show or send you information, offers, surveys and online advertisements for products or promotions which we believe are most likely to interest you.

Your personal information and payment card details will be processed by Stripe. for the purposes of dealing with payment transactions and to protect against fraud. Your personal information will be processed on our behalf by Stripe and your credit/debit card details are shared with Stripe and stored by Stripe. We will ensure that your personal information will be adequately protected as required by data protection law.

We may carry out fraud and security checks with Stripe and other organisations involved in fraud prevention. If we or they suspect or identify fraud we and/or they may record this and may also pass this information to other organisations for the purpose of fraud prevention.

We may also disclose any of your personal information to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights(or those of our customers), our property or the safety of our staff, partners or suppliers, or customers.

Third-party links, apps and websites

If you access our services through any third-party links, apps or websites, the processing of your personal data will also be subject to that third party's privacy policy.

If you access any third-party links, apps or websites from our websites or apps, the processing of your personal data will also be subject to that third party's privacy policy.

Please refer to their policies for more information on how they will manage your information before you submit any personal data to these websites.

Cookies

The site uses cookies to distinguish you from other users of the Site. These cookies help us to provide you with a good experience when using the site. For detailed information on the cookies we use and the purposes for which we use them see our  Cookie Policy.